Help And Frequently Asked Quesitons

• General FAQ

 

How do I get my device repaired by PC Services?
 Simply call into our store and leave your device with us, we will contact you shortly
 after, with a free diagnosis report and a free estimate on how much it will cost to
 repair your device. If you are happy with the cost, our technicians will repair your
 device, then contact you when it's ready to be collected.

 

 If you know what the problem is with your device, you can call us on 0214254666 or
 email support@pcservices.ie for a free quote without having to call in.

 

Do you do call outs to my home or business?
 Yes, please contact us to arrange for one of our technicians to call to your business or home.

 

Do you repair Apple iPhones?
 Yes, we also unlock apple iphones.

 

Do you sell used laptops and desktop computers?
 Yes, we sell both, please contact us to see whats in stock.

 

Do you sell laptop chargers?
 Yes, we sell single and universal laptop chargers.

 

Do you sell screens?
 Yes, we also repair laptop and iphone screens.

 

Do you offer on-site service?
Yes. We offer onsite service. Most upgrades, repairs, maintenance, and some troubleshooting
 can be performed on-site. Collection & delivery service available if we need to work on it at our store.

 

Do you support products that weren't purchased from you?
Yes. We support products that were purchased from other manufactures or businesses. However
 warranties are not transferable.

 

What type of support do I receive?
Each system purchased from PC Services comes with a 6-moth phone support contract. Third
 party software and hardware not installed by PC Services is not covered under this contract.
 Tutorial services will incur hourly charges.

 

 How do I contact you?
There are many ways to contact us:

 Address:
 PC Services
 6 Wood Street (off washington street), Cork City, Munster, Ireland.
 Support: support@epcservices.ie
 Sales: sales@pcservices.ie
 Phone - +353 021 4254 667

 

 Do you give free estimates?
Yes. We will evaluate your requirements and give you a written competitive quote as soon as possible.

 

What areas do you provide services to?
We provide onsite services to Cork City & Munster.

 

• Systems FAQ

 

How do I know that I need a new system?
Most users will purchase a new system when their current system is too old to upgrade or they don't
 want to spend more money on their current computer. The best reason to purchase a new system is
 because your current system is inadequate for your needs because it won't run the software you need it to run.

 

What type of computer do I need?
This depends on what you will be using the computer for most. Some users will purchase a computer
 strictly to play games on, others will edit videos, and some will just want to surf the web. Depending
 on your needs, PC Servicescan build a new system for you at a reasonable cost.

 

Do you match your competitors prices?
Yes, PC Services will match any competitors price as long as both systems have identical hardware and software.

 

Is it cheaper to upgrade my existing system or buy a new one?
It is usually almost always cheaper to upgrade and existing system instead of purchasing a new one. However,
 sometimes it may not be cost effective to upgrade because the computer you are upgrading is too old.

 

 What types of systems do you offer?
PC Services offers the exclusive Space Saver. However, PC Services builds will work with you to build
 a system that fits your needs and budget.

 

 

What types of components do you use in your systems?
PC Services uses the best components in the industry; Sony, ALTEC LANSING, Microsoft, Intel, Maxtor,
 Viewsonic, just to name a few. Each component is tested thoroughly to ensure performance and compatibility.

 

• Data Recovery FAQ

 

What types of data recovery services do you offer?
Some of the date recovery services we offer are the following:

Unable to boot
 Virus attacks
 Inaccessible drives or partitions
 Unable to run or load data
 Data corrupted
 Hard drive failure
 Hard drive crashes

 

What if you can not recover my data?
If we cannot recover your data there is no charge to you.

 

What are the chances that you will be able to recover my data?
Depending on the severity of the problem, chances of recovering the data vary.

 

What types of media can you recover data from?
We can recover data from SATA, IDE, EIDE and SCSI hard drive assemblies.

 

• Networks FAQ

 

Will I be able to transfer files from one computer to another in my network?
Yes. By using the built-in functions of Windows or Mac OS, you will be able to share files between computers
 connected to your network.

 

Can I share my incoming internet connection with other computers on my network?
Yes. Connecting your incoming internet connection up to a home router, you will be able to access the internet
 from any computer that is on the network.

 

Can I share my printer with more than one computer?
Yes. This can be accomplished many different ways. You can share the printer from within windows, purchase
 a network compatible printer, or purchase a router with a print server.

 

Is a wireless network safe?
Yes, but the network and the computers that are on the network have to be configured correctly for it to be safe.
 On the wireless station, WEP (Wireless Encryption Protocol) can be used to encrypt the signal that is being sent
 and received. On the network computers, passwords and permissions should be setup.

 

Can you troubleshoot an existing small network?
Yes. We can troubleshoot most home and small business networks even if we did not originally install it.

 

What equipment do I need?
To answer this questions correctly, we first would need to know what you would like to do
 on your network. After that, we can put together a list of equipment you will need. Most
 small networks will just need some sort of a switch or a router, some network cable, and
 a couple of network cards.

 

• Upgrades FAQ

 

How do I know if I need an upgrade?

 

Do you find yourself fidgeting while your processor, or one of your peripherals, goes on
 and on doing something?

 

 Is your computer too under-powered to run the applications you want to run?

 

Is your hard drive too small to store all your "stuff"?

 

Do you need to send and receive faxes from your computer and you can’t?

 

Do you want sound you don’t have?

 

Do you want something for your computer you don’t have.

 

If you can answer "no" to ALL these questions then maybe you don’t need to Upgrade your computer.

 

What types of hardware upgrades do you perform?
We offer all types of hardware upgrades from simple video card installations to changing out
 the motherboard and CPU.

 

• Repair / Maintenance FAQ

 

 Is it cheaper to repair my computer or buy a new computer?
This really depends on how old your computer is and also what is wrong with your computer.
 Sometimes it isn't worth spending the money to fix your old computer or is actually cheaper
 to purchase a new one.

 

How much will it cost me to repair my computer?
We give free estimate's after all inspections.

 

What is your warranty policy on your repairs?
We supply 1 year warranty on any hardware we provide.

 

Do you repair on-site?
Yes, assuming your location is in the Cork Area, we are able to service on-site. In some instances, we
 may need to take your system back to our offices to complete a repair.

 

What will maintenance do for my computer?
Maintenance will speed up booting and loading times, increase